Two-day delivery nationwide
Two-day delivery nationwide
Explore answers to the questions we hear most often. If you need more help, our team is here for you.
Unfortunately, Josef’s Artisan Meats does not have a retail store, but most of our products are available at your nearest Wegmans Food Market! You can also place your order online and choose pickup at checkout to collect it at our Canandaigua facility to forego the shipping and handling costs.
No. We use only real ingredients, with names you can pronounce. You won’t find any additives, fillers, or MSG in any of our products.
No. We believe in making everything handmade, in small batches. This process ensures that each of our customers receives a product of the highest quality. With that said, we do utilize some of the best available technology in our production process, such as a natural hardwood smoker, a portion control system and a vacuum packer. Blending a traditional process with several key pieces of technology allows us to offer customers an old world taste with modern precision.
For your convenience, all of our products come with a use by date on their label. This date applies only if the product has not been opened. If products have been opened, they are good for approximately five days in the refrigerator. Unopened products can last as long as six months in the freezer. However, please keep in mind that we have several products that we don’t recommend freezing. Steer clear of freezing hams, cold cuts, or Canadian bacon. Freezing the aforementioned meats can seriously impair their quality and texture.
We make every effort to get your order to you as quickly as possible. You can get more information regarding our ordering and shipping policies here.
To ensure your order remains in optimal condition during transit, all temperature-sensitive products are shipped using frozen gel packs and insulated shipping boxes. Our products are shipped fresh, so if items arrive partially defrosted, don’t worry – you can refreeze them upon arrival or can keep them for up to 14 days if stored unopened in the refrigerator.
All of our products are carefully packaged and can endure approximately 72 hours without refrigeration. If you receive your order after this point, and aren’t 100 percent confident it’s safe to consume, contact us immediately at 1-800-373-6476.
When it comes to holiday orders, we always say the earlier the better. With that said, each holiday has different restrictions. Please check our holiday schedule for any upcoming holiday deadlines.
We want you to enjoy our products as much as we do, that’s why we guarantee satisfaction. See Our Guarantee for more information about our product guarantee.
Yes. Your order can be cancelled or modified until the time of shipping. Simply call us at 1-800-373-6476 if you’d like to adjust your order.
Yes, we do offer wholesale pricing for foodservice and wholesalers. For more information, please contact us.
Yes. All of our products, with the single exception of the Scottish Bangers, are gluten free. Our Scottish Bangers are made with bread crumbs and are therefore not gluten free.
